If you’re reading this page, you may already be thinking about getting help. 

If you want support and it's not an emergency, pick up the phone to HYCS 020 8568 1818 to request free 1-2-1 counselling support available free if you are 11-25 and live, study or work in Hounslow Borough.

You don’t need an adult or health professional to refer you to HYCS but if you would like a friend or parent to help you to contact us, call when you are with them. If you would prefer us to call you, just email with your contact details.

If things are feeling really difficult for you and it is urgent so you need immediate support - look at our emotional crisis leaflet for 24 hour services and guidance.

Why not come and meet us for an intro counselling session? It’s a chance to check us out and see if counselling is for you and to explore what is troubling you – at this session, you can decide if you want to sign up for ongoing regular counselling, the choice is yours.  We can usually offer these sessions quite quickly once you’ve called - typically within a couple of weeks.

When trying out something new, it's natural to be a bit nervous! Our friendly intro’ team understand that and will be pleased to meet you.

This section includes all the info’ you'll need to prepare you for your first visit to our Isleworth Centre.

Our Rooms
Our counselling rooms are comfy, relaxed spaces - take a look at the pictures below:

How to Find Us
Click here for a map to our Centre at 78 St John's Road, Isleworth TW7 6RU.
Google Maps

Getting Here
HYCS is close to many bus and rail routes:
• H37 and 117 bus stops are close to HYCS on St Johns Road (approx. 1-3 mins walk)
• 235 and 237 - bus stops on London Road (approx. 5-10 mins walk)
• 267 and R62 - bus stops on Twickenham Road (approx. 5-10 mins walk)
Nearest station is Isleworth on the London Road (approx. 5-10 mins walk)
• Limited car parking space is available at the centre. 
• Some meter parking is available in surrounding streets.
• On road parking is available but restricted by a residents’ parking system between 10am-12pm and 5pm-7pm weekdays. 

When To Arrive
As we do not have a waiting room, try to arrive about 5 minutes before your appointment.

Where to Come
We are based at 78 St John's Road, Isleworth TW7 6RU.  

When you first arrive you'll see our front door (see picture below).  Simply press the buzzer for 'youth counselling' and we'll let you in. 


As you enter the foyer, you will see another door taking you upstairs to HYCS. Come on up and one of our team will be there to meet you.  

Lift access to our offices is available - just let us know and we will give you instructions.  

After the Intro' Session, you decide if you want to come for regular counselling.   If so, we can add you to our waiting list and will contact you as soon as a space becomes available.  

Waiting times for a regular slot vary, usually between 8-12 weeks. You can tell us what times are best for you. 

Compliments, complaints and concerns?
We are always keen to hear your views as it helps is to improve the service we deliver.

If you have any feedback whether it be compliments, concerns or suggestions to improve our service or feel that your needs are not being met, either fill in our Client Evaluation Form or please contact Patricia David, HYCS' Service Manager at ask@hycscounselling.co.uk 

In addition to the information above, you may also want to download our brochure (click image below) or read our FAQ's .

Young people

Get support

Parents and guardians

Get support


Get support

“It’s when someone listens to how you feel. They won’t tell you that you’re wrong. You are allowed to feel how you want to feel”.