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Welcome to the Self Help Hub's guide to supporting services & resources - listed under this section D are resources supporting the following subject areas: Deafness, Depression, Disability, Divorce & Separation, Domestic Violence, Drugs, Dyslexia and Dyspraxia.

National Deaf Awareness Week
2-8 May '22 - aims to raise awareness of deafness.  The theme for 2022 is #Deaf Inclusion.  Check the NCDS website or UK Council for Deafness for more information and resources.

The Buzz
Specialist website for deaf young people aged 8-18 - part of the NCDS. Get information and support, read inspiring stories and connect with other deaf young people - site is age ranged to suit your needs.  Link to BSL intro to The Buzz here on their You Tube Channel. 

RNID (previously Action on Hearing Loss)
0808 808 0123, textphone 0808 808 9000
The UK’s leading charity supporting people with hearing loss, deafness and tinnitus. Advice and support including information line, tinnitus helplines and factsheets.

British Sign Language
The British Standard for communicating with deaf people. Low cost training available.

Deaf Gamers (for age 18+)
Reviews of software and games from the perspective of deaf users. 

Deaf Rainbow
hello@deafrainbow.org.uk
Information and resources for Deaf LGBTIQA+ people.

Deaf Zone  (Childline) 
If you are Deaf or hard of hearing you can contact Childline with SignVideo which lets you contact a counsellor through a BSL interpreter anytime from Monday – Friday, 8am-8pm. Saturdays, 8am-1pm.

Childline also have a dedicated area 'The Deaf Zone' with advice and support around issues such as bullying, online safety, divorce & separation, discrimination/rights which are available in both English and British Sign Language (BSL).

InterpreterNow
InterpreterNow is a service that enables deaf and hearing people to communicate with each-other. We deliver immediate access to online interpreting for deaf British Sign Language (BSL) users.

The service can be accessed through any laptop, PC/Mac or, Android or Apple tablet and smartphone via the InterpreterNow App.  Watch their video here explaining how it works.

National Deaf Childrens' Society
The UK's leading charity for deaf children offering information and support.

Check out their to You Tube channel to see videos such as : Deaf Awareness There are Lots of Ways to Chat.

National Energy Action - 0800 304 7159
National Energy Action (NEA) are the national fuel poverty charity, who offer advice, information and support including with link to BSL interpreter if required and to BSL signed videos using this link here.
Offer a Warm and Safe Homes (WASH) Advice webchat support service -link to NEA WASH webchat here.

Relay UK
Relay is a free to use national relay service (all you pay are your normal call charges) helping anyone with hearing loss or speech impairment to communicate over the phone using a live relay assistant which will type what the caller is saying so you can read responses if you can't hear or reads your written responses to the caller if you are speech impaired.  This service has replaced Next Generation Text.

Royal Association for Deaf People - RAD Talk More Chat Service
Deaf and need information, advice or support?  Talk to us live on our TalkMore web chat via our website (link to service explanation video here) for support, information and advice between 9am and 5pm, Monday to Friday, available to deaf people living in the UK, providing wellbeing support and general information and advice on a variety of topics including benefits, housing, health, education, employment and much more.  Also support referrals and signposting.  RAD's You Tube News & information channel in BSL - link here. 

See Hear - BBC
BBC's monthly magazine news programme for the deaf community. 

SignHealth 020 3947 2600
SMS: 07966 976 749
Signhealth is a charity dedicated to making sure deaf people get the same sort of access as hearing people to healthcare and health information. They provide accessible support and information including videos in BSL.

You can contact SignHealth in BSL, using their online interpreting service which is open from 9am to 5pm, Monday to Friday.

BSL calls can be made from desktop computers, laptops, tablets, or smartphones. You just need to have a good internet connection and a webcam or built in camera. Step by step details on the Signhealth website here.

Signhealth Domestic Abuse Team
Text07800 003421
da@signhealth.org.uk

Signhealth's domestic abuse service (previously known as DeafHope) is a unique, Deaf-led service for Deaf people who have or are experiencing domestic abuse. The service is the first and only one of its kind in the UK. 

FURTHER INFORMATION
See also
- Learning Support for resources on Makaton and other visual methods of supporting speech and learning.

While it's normal to feel a bit low at times, if that feeling persists for a long time or feels really severe, you may be experiencing depression.  

Depression can affect our emotions, thinking, behaviour and our physical health too. 

If you think that you may be affected, try talking about it to someone you can trust - perhaps a teacher, a family member or a counsellor and importantly visit your GP to get their professional opinion and practical support.

Depression In Children & Young People - Royal College of Psychiatrists 
How to recognise depression and what you can do to help yourself or someone else, information from the RCP.

Healthtalk - Young People
Find out about the experience of depression and low mood in young people by seeing and hearing young people share their personal stories on film. 

Students Against Depression
A website by students for students - a website offering advice, information, guidance and resources to those affected by low mood, depression and suicidal thinking.

See also in the App Zone apps including Moodtools and Moodkit. 

You may also want to look up other useful sections of our directory for specific disabilities or areas of concern such as Deafness & Hearing Loss, Visual Impairment, Learning Support, Law, School and Health conditions. 

You can also access our HYCS Accessibility Policy here

Abilitynet
Supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education. They provide specialist advice services, free information resources and  help to build a more accessible digital world.

Action on Disabilities
info@aod.org.uk
Action on Disabilities promote the rights of disabled people across all the services we provide: Employment, Youth, Welfare Benefits and Direct Payments. They ensure that disabled people can make informed decisions about their own lives.

Activity Alliance 01509 227750
The national charity and leading voice for disabled people in sport and activity.

Changing Faces
Changing Faces is the UK’s leading charity for people in the UK with a visible difference: a mark, scar or condition that makes them look different.

They provide advice, support and psychosocial services to children, young people and adults.

Colourblind Awareness
The Colour Blind Awareness organisation has been founded to raise awareness of colour blindness (colour vision deficiency) and aims to be the first point of reference in the UK for people seeking information on colour blindness.

The organisation provides support for colour blind people, especially colour blind children and their families and teachers.

Deaf Zone  (Childline) 
If you are Deaf or hard of hearing you can contact Childline with SignVideo which lets you contact a counsellor through a BSL interpreter anytime from Monday – Friday, 8am-8pm. Saturdays, 8am-1pm.

Childline also have a dedicated area 'The Deaf Zone' with advice and support around issues such as bullying, online safety, divorce & separation, discrimination/rights which are available in both English and British Sign Language (BSL).

Disabled Living Foundation
Disabled Living offer free, impartial information about services for disabled individuals, older people, and those that support them. This includes advice about products and equipment from our specialist Equipz team.

Disability Rights UK
Disabled Students' Helpline 0330 995 041
Personal Budgets' Helpline 0330 995 0404 
personalbudgets@disabilityrightsuk.org

Information, advice and useful factsheets across a wide range of issues for anyone with disabilities.

Disabled Students Allowance (DSA)
Government website explaining how you can get financial help via the DSA if you're a student with a learning difficulty, health problem or disability.  Check eligibility and how to apply here.

Downs Syndrome Association -  0333 1212 300
Help and useful information for anyone with or supporting someone with Downs Syndrome.

Equality Advisory Support Service - 0808 800 0082
Textphone: 0808 800 0084
Assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. 
Webcam portal for BSL users via the Royal Association for Deaf people.

Hidden Disabilities 'Sunflower Scheme'
As not all disabilities are visible or obvious, including autism, chronic pain, anxiety, visual or hearing impairment,  it can be difficult for others to recognise, acknowledge or understand the challenges you face.  Many businesses have signed up to the scheme and wearing the Hidden Disabilities Sunflower is a discrete way to indicate that you may need additional support, help or a little more time.

IPSEA
If you require information or advice regarding any educational issue that is the result of a child’s special educational needs or disability (SEND), please either book an appointment online to speak with one of their volunteers or consult the website which has a wealth of legal advice and resources.

Look UK
Look aims to support young visually impaired people and their families to thrive. They do this through mentoring, transformational events, youth forums and parent support groups.  They can also link to other charities and organisations who can help you access the support you need.  If you’re aged 11-29 and at school, university/college or looking for work, they have a mentor ready to help you achieve your potential. Sign up to be matched to a mentor, and start chatting about anything relating to your visual impairment.

Regard
Regard is a national organisation of LGBTQ individuals who self-identify as disabled. Regard follows the Social Model of Disability - a way of thinking about disability that says it is society that needs to change by removing the barriers that deny inclusion and equal rights.

Regard provide information, advice and support to LGBT disabled people and also 
raise awareness and campaign on issues affecting disabled LGBT people.

Relay UK
Relay is a free to use national relay service (all you pay are your normal call charges) helping anyone with hearing loss or speech impairment to communicate over the phone using a live relay assistant which will type what the caller is saying so you can read responses if you can't hear or reads your written responses to the caller if you are speech impaired.  This service has replaced Next Generation Text.   App available - visit the HYCS App Zone or follow this link to Relay UK website.

RNIB (Royal National Institute for the Blind) 0203 123 9999 - 8am - 8pm weekdays, 9pm - 1pm Weekends
To call via Alexa - Say “Alexa, call RNIB Helpline” to an Alexa-enabled device - link here to read more about this service. .

RNIB is a leading UK sight loss charities and the largest community of blind and partially-sighted people.  Advice and support around sight loss.

RNID (previously Action on Hearing Loss)
0808 808 0123, textphone 0808 808 9000
The RNID is the UK’s leading charity supporting people with hearing loss, deafness and tinnitus. Advice and support including information line, tinnitus helplines and factsheets.

RSBC (Royal Society for Blind Children)
The Royal Society for Blind Children offers a range of services including emotional support and practical advice for families, opportunities for children and young people to build confidence and skills through activities, and a specialist further education college.

School Exclusion Project
Provide free advocacy to help parents appeal against their child’s permanent exclusion in England. Specialise in disability discrimination and cases where the child has special educational needs. 

Scope 0808 800 3333
helpline@scope.org.uk
The disability equality charity in England and Wales who can provide practical information and emotional support when it's most needed.   Provide support on all aspects of living with disability including benefits, jobs and careers, legal advice and debt. 

Disability Energy Support Service - they offer free energy and water advice to disabled people, helping them to manage their energy and water needs.   Simply contact them for a telephone appointment.

SENDIASS
For Special Educational Needs and Disability (SEND) issues, you can contact SENDIASS to get impartial and confidential advice, covering educational matters, social care and health entitlements, information and support.
Local - Hounslow Borough Contact:
020 8583 2607 Email  SENDIASS@hounslow.gov.uk 

National helpline: 0808 808 3555

Shine (Spina Bifida, Hydrocephalus Information Networking Equality)
Specialist advice and support for spina bifida and hydrocephalus across England, Wales and Northern Ireland.

Sibs UK
An organisation for brothers and sisters of disabled children and adults. 

Sight Advice FAQ
The Sight Advice FAQ answers questions about living with sight loss, eye health or being newly diagnosed with a sight condition. This includes those who are supporting people through their sight loss journey, including parents, partners, carers and friends.

Sightline Directory (RNIB)
The RNIB's directory for services aimed at helping blind or partially sighted people.

SignHealth - 020 3947 2600
SMS: 07966 976 749
Signhealth is a charity dedicated to making sure deaf people get the same sort of access as hearing people to healthcare and health information.

You can contact SignHealth in BSL, using our online interpreting service which is open from 9am to 5pm, Monday to Friday.

BSL calls can be made from desktop computers, laptops, tablets, or smartphones. They just need to have a good internet connection and a webcam or built in camera. Step by step details on the Signhealth website here.

Victa
VICTA is a national charity that provides support to children and young adults from 0 to 29 who are blind or partially-sighted and their families. VICTA believes that everyone has the right to an independent and fulfilling life. VICTA’s support, advice, grants and activities for different age groups enable young people and their families to build skills, develop confidence and help each other toward a more positive future.

Web Accessibility Initiative
Information about internet accessibility including resources and step-by-step guides, to help you customize your particular web browser and computer setup.

 

Discrimination can be defined as any form of unjust or prejudicial treatment of different categories of people who live with a 'protected characteristic'.  The Equality Act 2010 identifies 9 of these protected characteristics:

- age

- disability

- gender reassignment

- marriage or civil partnership

- pregnancy or maternity

- race

- religion or belief

- sex

- sexual orientation.

Download a guide here to legal definitions of discrimination and unlawful behaviour produced by the Equality and Human Rights Commission.

When parents decide to separate or divorce, it can be a very unsettling and difficult time.  It's very common for children to feel in some way to blame but it really isn't your fault.   It might feel like you're on a rollercoaster of emotions - shock, anger, sadness, relief and insecurity.  However you're feeling, reach out for help if you are finding things difficult: 

Childline 
Link to the national children's charity Childline with advice on coping with divorce and separation and common questions that young people have.

CAFCASS
Gives information on the interests of children involved in family proceedings. If your parents decide to go to court in a divorce proceeding, CAFCASS may get involved to support you - find out more about their services here. 

The Mix
Advice for young people about coping with parental divorce and separation.

“At any given moment you have the power to say this is not how the story is going to end.” ― Christine Mason Miller 

Help in an Emergency
Call 999 if you are in imminent danger or have been physically hurt and need the support of emergency services.  
If you are too scared to speak or make a noise, the 999 Silent Solution system enables a 999 mobile caller to press 55 when prompted to inform police they are in a genuine emergency.

Getting Help:
Many of the organisations below also offer helplines, some offering 24 hour support.

In addition, Hounslow Council have created a Domestic Violence support leaflet downloadable here for anyone struggling during the coronavirus outbreak. 

Aanchal - 0845 451 2547
Support for women affected by domestic abuse. Free and confidential support available 24/7 in a variety of languages including English, Hindi, Punjabi, Urdu, Gujarati, Tamil, Bengali and Eastern European languages.

Aanchal have 33+ years experience in supporting women affected by domestic abuse. Whatever your background, language or cultural experience we understand the impact it has on people.

Bright Sky App
Bright Sky Website 


Bright Sky is a free mobile app and website for anyone experiencing domestic abuse, or who is worried about someone else. Please only download the app if it is safe for you to do so and if you are sure that your phone isn’t being monitored. 

Launched in partnership with Vodafone, the app includes questionnaires to assess the safety of a relationship, plus a section on dispelling myths around domestic and sexual abuse. The website is focused on how to spot the signs of domestic abuse, advice on how to support someone you have concerns for, and ways to find help.

Both have access to a unique UK-wide directory of specialist domestic abuse support services with contact details, and nationwide helplines that are available 24/7.

Childline - Advice on Domestic Abuse
"It might not always be obvious if what's happening at home is domestic abuse. But if somebody in your family uses bullying or violence to get another adult to do what they want, that's domestic abuse." Childline explain what it is, its impact, how to cope and making a safety plan.

Forward (Foundation for Womens Health Research & Development)
The leading African-led organisation working to end violence against women and girls providing information and support on VAWG (violence against women & girls) such as female genital mutilation, child marriage and more.

Galop
• National Helpline
- 0800 999 5428
London Helpline 020 7704 2040
Galop is the LGBT+ anti-violence charity, if you've experienced hate crime, sexual violence or domestic abuse.

Financial Support Line for Victims of Domestic Abuse 0808 196 8845 
The Support Line is run in partnership between Surviving Economic Abuse (SEA) and Money Advice Plus. It offers specialist advice to people experiencing domestic abuse who are in financial difficulty. 

It aims to empower people who have experienced or are experiencing abuse to regain control of their finances. Advisors on the Line will always take your safety and well-being into account when giving advice.

The Hideout
A website created by Women’s Aid for children and young people to help them to understand domestic abuse and how to take positive action if it's happening to them.

Imkaan
info@imkaan.org.uk
Imkaan provides a collective voice for the Black and Minority Ethnic (BME) ending violence against women and girls sector.
Imkaan do not offer crisis support services but advocate and train and provide resources and links to access a range of BME support information.

Jewish Women's Aid
JWA Domestic Abuse Helpline: 0808 801 0500
JWA Sexual Violence Helpline: 0808 801 0656
Jewish Women's Aid is the only specialist organisation in the UK supporting Jewish women and children affected by domestic abuse & sexual violence.

Mankind 01823 334244
Information, support and signposting including a confidential helpline, for male victims of domestic abuse and domestic violence across the UK. Also support friends, family, neighbours, work colleagues and employers.

One In Four
One in Four specialise in supporting childhood survivors and current survivors of sexual violence, domestic violence, abuse and trauma and raising awareness of this challenging issue.  They provide counselling, advocacy, resources (link here) and a helpline.

Refuge - 0808 2000 247 (24 hour helpline)
https://www.nationaldahelpline.org.uk/ - webform /live chat support available
Information and advice for women and girls concerned about their partner’s behaviour.

Refuge Tech Safety Website - Tech Abuse & Advocacy Service
Avast (a global leader in digital security and privacy) and national domestic abuse charity Refuge have joined forces to help combat the growing threat of domestic abuse enabled by technology. Modern technology has given perpetrators new ways to stalk, isolate and control women using the easily access apps and devices.

Refuge Digital Break Up Tool 
This interactive tool is designed to provide awareness and understanding of the various digital platforms a partner might have access to, whether it’s social media accounts, online banking, or live location through apps such as Uber and Strava. The tool also provides women with the necessary knowledge to help them secure these digital platforms against potential tech abuse from a partner or ex-partner.

Respect Phoneline - 0808 802 4040
Confidential and anonymous helpline offering advice, information and support for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

Respect - Mens Advice Line 0808 80 10 3278 or info@mensadviceline.org.uk
Confidential helpline and support for male victims of domestic abuse and those supporting them. Offer advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe.

Signhealth Domestic Abuse Team
Text 07800 003421
da@signhealth.org.uk

Signhealth's domestic abuse service (previously known as DeafHope) is a unique, Deaf-led service for Deaf people who have or are experiencing domestic abuse. The service is the first and only one of its kind in the UK.   They offer a range of accessible support and information including videos in BSL: https://signhealth.org.uk/video-category/domestic-abuse/

Southall Black Sisters - 0208 571 9595 Emergency support - link here. 
A group championing women’s human rights in the UK, created to meet the needs of Black (Asian and African-Caribbean) women. Challenge and highlight all forms of gender related violence against women, empowering them to gain more control over their lives. 

Offer advice/advocacy/resources centre in West London, working in several community languages, especially South Asian languages.  Open to any woman who needs emergency help.

Surviving Economic Abuse
SEA is the only UK charity dedicated to raising awareness of and transforming responses to economic abuse.

Domestic abuse takes many forms. Abusers may restrict, exploit and sabotage their partner’s access to money and other resources, such as food, clothing, transportation and a place to live. This is economic abuse, and it is designed to limit someone’s freedom.   

It is commonly experienced within a pattern of behaviour known as coercive control.   

Visit their Tools to Thrive section here or 

Victim Support
Emotional and practical support for anyone affected by a crime regardless of whether the crime has been reported to the police.  Free, confidential support 24/7, not only for those who experience it directly, but also their friends, family and any other people involved. It doesn’t matter when the crime took place – you can get our support at any time, and for however long you need us.

Women's Aid
Offers practical support and information for women experiencing domestic violence via the Survivor's Handbook and local domestic violence services.

Women and Girls Network (West London) 
0808 801 0660 
advice@wgn.org.uk
The Young Women's Service works to create safe and confidential spaces to gain support - if you are experiencing or are at risk of experiencing any form of violence against women and girls (VAWG), and live, work or study in West London, contact WGN to get support. 

- You Gov: Driving Test Information
Official site with everything you need to know about booking and taking a test.

- You Gov: Highway Code

- You Gov: Highway Code, Know Your Traffic Signs booklet

- You Gov: Drink Driving & The Law

- You Gov: Drugs Driving the Law
Legal guidelines for driving and use of drugs.

- AA: Overcoming Driving Test Nerves
Ideas to help you calm those driving test nerves.

- AA: Practical Tips for Test Day

- RAC: 15 Driving Test Tips
Tips to help you manage nerves and pass first time.

Frank - 0800 776600 or text phone for hard of hearing to 0800 917 8765
www.talktofrank.com  
frank@talktofrank.com
'Honest information about drugs' - Talk to Frank for facts, support and confidential advice on drugs and alcohol.

Adfam - 020 7553 7640
www.adfam.org.uk
Support for people with a family member who takes drugs or alcohol, helping to find local support groups.

Drugfam
Drugfam supports everyone  affected by or bereaved from another person’s harmful use of alcohol, drugs, substances, or gambling including family, friends and colleagues. 

EDAS UK
Dorset based charity offering local services in that area - website offers information across a wide range of topics including a Detox Manual (link here).

We Are With You
Offer free, confidential support with alcohol, drugs or mental health - help for you, or if you are worried about someone else.  

 

You may also find it useful to look at other resources in the Directory including Learning Support. 

British Dyslexia Association
Information and advice for all aspects of Dyslexia and related conditions.

British Dyslexia Foundation
Advice about all aspects of Dyslexia with sections for children, adults, educators and employers.

Dyslexia SpLDTrust
A collaboration of voluntary and community organisations with funding from the Department for Education to provide reliable information to parents, teachers, schools and the wider sector. It Acts as the important communication channel between government, leading dyslexia organisations, parents, schools, colleges, teachers and the sector.

Made By Dyslexia
Information and resources for parents, young people and teachers.  This is a global charity, led by successful dyslexics whose purpose is to help the world to understand, value and support dyslexia.

Readeasy (18+ only)
Read Easy will help any adult (18+) who either can’t read or who lacks confidence with reading, for whatever reason. If you are dyslexic, the Turning Pages manuals they use work well for people with dyslexia. And it’s absolutely free!

Videos & Books

- Jay Blades - Learning to Read at 51, BBC 1
Inspiring BBC documentary. 

- Jay Blade's Tips on Getting Started with Learning to Read 

You may also find it useful to look at other resources in the Directory including Learning Support. 

Dyspraxia Foundation01462 454986
Support including a helpline offering help and advice to people with dyspraxia, parents, carers, and families about or on the subject of dyspraxia.

Dyspraxia, is a form of developmental coordination disorder (DCD) is a common disorder affecting fine and/or gross motor coordination in children and adults.

 

 

British Dyslexia Association
Information about dyscalculia and other specific learning difficulties.

Dylsexia UK
Information about specific learning difficulties including dyscalculia.

Understood
Information about signs and symptoms of dyscalculia.

A-Z

Resources