If you’re reading this page, you may already be thinking about getting help.
So if you want support, just pick up the phone to HYCS to request free 1-2-1 counselling support if you are 11-25* and live, study or work in Hounslow Borough.
Call us on 020 8568 1818.
Remember - you can refer yourself to HYCS but if you would like a friend, parent or trusted adult to help you to contact us, simply call when you are with them.
Download our brochure here:
* Please note, unfortunately we cannot register you for our services if there is less than 6 months until your 26th birthday.
Why not contact us to arrange an intro' session? We offer these either by phone, in person or online.
The intro is a chance to see if counselling is for you and to explore what is troubling you. At this session, you can decide if you want to sign up for ongoing regular counselling or not, the choice is yours.
We can usually offer these sessions quite quickly once you’ve called - simply call HYCS on 020 8568 1818 to book your appointment.
And remember - it's free and you don't need to be referred by a GP or an adult.
It’s natural to be a bit nervous when trying something new! Our friendly intro’ team understand that and will be very pleased to meet you.
This section should include all the info’ you will need to prepare you for your first visit to our Isleworth Centre. Please just call us if you have any further questions.
GETTING TO OUR CENTRE: Bus • H37 and 117 bus stops are very close to HYCS on St Johns Road. • 235 and 237 bus stops on London Road (approx. 5-10 mins walk) • 267 and R62 stops on Twickenham Road (approx. 5-10 mins walk) Train The nearest railway station is Isleworth (approx. 5 mins walk) Car There is a small car park outside HYCS but space can be limited. There is on road parking – please note, a residents’ parking system is in operation 10am-12pm and 5pm-7pm but there is meter parking available.
ON ARRIVAL We are based upstairs at 78 St Johns Road. Our front door downstairs (see picture below) has an entry system – simply press the HYCS buzzer and we will let you in.
Walk through the entrance and you will see the HYCS door leading upstairs to our centre on your right.
OUR SPACE HYCS has four comfortable and welcoming counselling rooms where you can meet your counsellor - take a look at the pictures below.
WHEN TO ARRIVE? Try to arrive about 5 minutes before your counselling session - please note we don't have a waiting room area for parents and carers.
THE INTRO SESSION The introductory session will typically last 50 minutes.
After the Intro Session, you can decide if you want to come for regular counselling - if so, we’ll add you to our waiting list and contact you as soon as a slot becomes available. You can choose between face to face, telephone or online counselling at your intro session.
Waiting times for a regular slot vary, usually between 8-12 weeks.
Compliments, complaints and concerns? If you have any feedback whether it be compliments, concerns or suggestions to improve our service or feel that your needs are not being met, please contact Patricia David, HYCS' Service Manager at firstname.lastname@example.org.
You can also fill in one of our Evaluation forms - either fill in the form online, download and print a copy or ask your counsellor for a copy, links below: