Welcome to the Self Help Hub's guide to supporting services & resources - listed under this section C are resources supporting the following subject areas: Care, Careers, CAMHS, Child Sexual Exploitation (CSE), Community, Consent, Contraception, COVID 19, Cost of Living, Counselling, Crime & Criminal Justice System and Cyberbullying.
Click below to find more details.
Become 0800 023 2033 (10am - 5pm), email@example.com,
The national charity for children in care and leaving care offering help and advice online or over the phone. Fact sheets, information and a dedicated helpline for young people - they say 'We really know our stuff about the care system and what everyone’s rights and entitlements are!'
A charity dedicated to helping children and young people in crisis in the UK: those living in financial hardship and dealing with multiple challenging social issues. Offer Chances for Children Grants to those in need. Their grants offer a 'holistic funding package designed to meet the multiple needs of vulnerable children and young people. The grants meet immediate practical needs by paying for household items, but also meet a child’s longer-term educational and emotional needs'.
Follow this grant elibility and support link.
Charlie Waller Trust - Leaving for University, Advice for Care Leavers
If you’re a young person who has been in the care system, either supported in foster care, or in a residential setting, starting university can be a daunting prospect. This guide looks at how you can best access support at university and offers guidance on how to look after your mental health and emotional wellbeing so you can make the most of your time at university.
Coram Voice - Advocacy Helpline 0808 800 5792 or Text/Whatsapp 07758 670369
Children's rights organisation - if you are in care, leaving care, have a social worker or need one, Coram Voice offer information and advice.
IMO 0207 340 7668
A voice for teenagers in care and care leavers. It is somewhere you can share stories, experiences and achievements, get and give advice, and find loads of great free stuff! Free podcast, life hacks and more.
NYAS - National Youth Advisory Service - free helpline 0808 808 1001
NYAS champion and support the voices and rights of care experienced children and young people.Provides a wide range of support, advice and information including Helpline.
A national charity aiming to help people when times get tough including providing financial support to help get people back on track. Advice and information include a guide to benefits for Care Leavers (follow link above).
Care Leavers | Applying To University | UCAS
Information about support available.
Apprenticeships 08000 150 400
Government website offering support and information about apprenticeships, including a resources' hub and details about the ambassador network.
Find An Apprenticeship
Search and apply for an apprenticeship in England using this link.
Fire It Up National Apprenticeship Service 08000 150 400
Twitter - @Apprenticeships or @FireItUp_Apps
Find out what you need to do to become an apprentice.
Institute for Apprenticeships & Technical Information
Check here to find out about new apprenticeship standards.
Local Village Network
LVN are a charity who run a series of programmes in schools and youth clubs across London, offer online mentoring via our app, and have a database of over 2300 opportunities and activities for young people listed on our app and website. Includes mentoring schemes to help 14-24 year olds find work including help with CV's.
My Big Career
A charity dedicated to providing careers advice and support to young people, from disadvantaged backgrounds. If you are aged 16-21 and would like to speak to someone about your educational or employment pathways such as help creating a good application for uni' or an an apprenticeship or creating a CV contact MyBigCareer - simply fill in a form on their website to request help - link here.
National Careers Service 0800 100 900
Provides a free service offering face to face help and support on training, learning and work to people in England.
Princes Trust 0800 842 842 or live online chat
A charity that helps 11 to 30 year-olds to find the tools and confidence to try free courses and start careers. Open to 11-30. year olds across the UK no matter if they have been facing some serious issues such as homelessness or if they've been in trouble with the law.
A range of resources and campaigning ideas to support the LGBTQ+ community including Stonewall Young Futures area which supports young LGBTQ+ people who are considering next steps - link here.
UCAS is the undergraduate admissions portal. Here you can also find career ideas by exploring different jobs, taking the UCAS career quiz, or looking at volunteering, apprenticeships, or starting your own business.
Youth Employment UK.
An independent organisation giving young people skills, careers support and tools to fulfil their potential. A Skills and Careers Hub provides 14-24 year olds with free resources, advice and guidance with practical tools to support young people through education, transition into employment and beyond in a process of lifelong learning.
What is CAMHS?
Have you been referred to CAMHS?
CAMHS stands for Child & Adolescent Mental Health Service and they support and treat under 18's with emotional, behavioural or mental health difficulties.
Each region will have its own CAMHS provision, search for details in your area.
Hounslow Borough - CAMHS
If you are visiting Hounslow CAMHS at Bath Road, Hounslow, click here for a video guide made by young people that will give you an idea about what to expect on your first visit.
Young Minds' Guide to CAMHS
A 'beginners guide' to CAMHS - what it is, how to get help and more.
Speak CAMHS Helpline - 0800 328 4444 option 2
(Ealing, Hammersmith, Fulham and Hounslow areas)
Young people in the above areas can call CAMHS Speak for support if you are worried about your mental health. Parents and carers can also call the helpline if they are concerned about a young person's mental health.
Monday to Friday: 8am to 11pm Weekends/Bank holidays: midday to 8pm
Outside these hours, crisis calls will be passed to an out of hours CAMHS professional. If they're not available to talk straight away, you can arrange a call back.
Introduction to CAMHS - Animated Film
A short film animation offering an introduction to CAMHS (Child And Adolescent Mental Health Service) made by young people who have used it. Informative and also fun, this tells you what to expect and how you can use it. It features the comments and opinions of young people, parents and professionals. Produced for Tees Esk and Wear Valleys Foundation NHS Trust
CAMHS - Other Regional Links
Ealing CAMHS: 020 8354 8160
Hammersmith & Fulham CAMHS: 020 8483 1979
Hounslow CAMHS, Hounslow Borough: 0208 483 2050
Richmond, Surrey: 0203 513 3238 (9am-5pm, Mon-Fri) or out of hours– 0800 028 8000
Listed below, organisations helping to support individuals affected by Child Sexual Exploitation, also known as CSE. See also under C for Crime.
If you are someone you know are at risk, here are ways to report child sexual exploitation:
- call 999 if you or someone you know are at immediate risk or call 101 if you think a crime has been committed.
- call Crimestoppers anonymously on 0800 555 111 or online
- call the NSPCC on 0808 800 5000 or email to firstname.lastname@example.org
Organisations offering advice and support:
Childline - 0800 1111
24/7 confidential support for young people to age 18 about anything that's worrying you. Call, chat online or email.
PEACE project (Protecting and Empowering, Against Child Exploitation)
NSPCC - 0808 800 5000
UK's leading children’s charity offering advice and practical support.
BTWG Guide to Setting Up A Project
If you are 11-18 and think that…
• nothing gets done for young people in your area
• or there are too many negative stories about young people
• or there are no opportunities for young people
• or there is nowhere for young people to go
This guide (link above) helps you to do something about it.
Groundwork (regional service: Hounslow Borough)
Offer a range of projects including the Together Hounslow project for Afghan and non EU refugees in Hounslow borough.
A youth social action group to help young people make a positive change.
Volunteering opportunities for young people including search directory by area.
LOCAL - Hounslow Borough
Hounslow Phab run inclusive Youth Clubs, trips and a residential for people of all abilities and is open to all young people between the ages of 11-25.
"With self-compassion, we give ourselves the same kindness and care we’d give to a good friend" - Kristin Neff.
Video - What is Compassion?
Video- Self Compassion with Kristin N
Krisin is a world-leading expert in the field of compassion; Information, resource and simple practices to help you build your compassion and self compassion.
Matt Haig - The Comfort Book
Described as 'A big warm hug of a book' and a 'manual for self love and resilience'.
You may find it helpful to download our HYCS Consent Pocket Guide leaflet here:
CPS - Government Leaflet: What is Consent? Leaflet explaining consent and legal implications - download here.
'Consent is defined by section 74 Sexual Offences Act 2003. Someone consents to vaginal, anal or oral penetration only if s/he agrees by choice to that penetration and has the freedom and capacity to make that.'
Limited and conditional consent:
'Consent to sexual activity may be given to one sort of sexual activity but not another, e.g.to vaginal but not anal sex or penetration with conditions, such as wearing a condom. Consent can be withdrawn at any time during sexual activity and each time activity occurs.'
Brook - Let's Talk About series: Consent is Sexy video
In this Brook video, young people discuss the importance of learning about consent and getting consent when engaging in sexual activity. Available on the Brook You Tube Channel - link here.
Consent is Everything Video - Tea & Consent
"Sexual consent is where a person has the ability and freedom to agree to sexual activity". This simple video called 'Tea and Consent simply explains what consent is and isn't. NOT giving consent means not agreeing or giving your permission, either by saying ‘no’ or through your body language. You cannot freely consent if you feel pressured or threatened. You cannot freely consent if you are asleep or too drunk or high to understand the consequences". (Quote - The Havens) .
Family Lives - What Is Consent Video
A video made by young people discussing consent in relationships, how to spot the signs and respect consent.
FPA - Sex and Consent - Giving It, Getting It and Understanding It
Explains what sexual consent is and the age of consent.
The MIX - Information about Consent
The Mix, a site for young people have created useful resources about consent. Links below, click on the topic you want to explore:
- The Mix: Age of consent information
NHS - Children & Young People Consent to Treatment
People aged 16 or over are entitled to consent to their own treatment. This can only be overruled in exceptional circumstances. Read more about the guidelines here.
Somerset & Avon Rape & Sexual Abuse Support - Pause Play Stop
Information and resources including how to identify what is consensual or non-consensual sex using the Pause, Play, Stop model.
Rise Above - What is Consent? Video
Video by Rise Above exploring both consent and lack of consent (when we do things without getting permission).
Campus Clarity Video - 2 Minutes that will Change the Way You Think About Consent
Surrey Union - Would You Like a Kiss?
Students at University Surrey talk to other students to show the importance of consent.
'Consent for Kids' Video
An animated guide to consent and 'bodily autonomy'.
Need more help?
If you have experienced any problems around consent, you may also wish to read other sections of our A-Z directory including under S for subjects including Sex or Sexual Assault and R including topics such as Relationships or Rape,
You may also find it useful to look at our A-Z Directory in the sections for Sexual Health and Sex.
Brook - 0870 750 3082
Free, confidential sexual health and wellbeing experts who provide advice and support for all aspects of sexual health and wellbeing including contraception, pregnancy, STI's and more. Find a Service guide to help you identify a support service close to you.
NAM (National Aids Map) Contraception Advice for People with HIV
Contraception is a way to prevent pregnancy. There are some particular issues for people living with HIV to take into account when choosing a contraceptive method.
NHS Guide providing information about contraception - their website says - "Where can I get contraception?", "Which method of contraception suits me?", "I'm under 16 – can I get contraception?"
Whatever questions you have about getting and using contraception, this guide can help.
NHS - Sexual Health
Information and advice about sexual health, including contraception and sexually transmitted infections (STIs).
Clinic In A Box - Sexual Health Hounslow
(Feltham and Hounslow regions)
A free and confidential sexual health walk in service for 14-19 year olds offering advice, support and information about sexual health, contraception, condoms, infection testing and treatment for STI's. The clinics are currently available here:
- First Care GP Surgery, The Blenheim Centre, Prince Regent Road, Hounslow, TW3 1IL
Times: Every first and third Wednesday of the month. 3-6pm.
- Little Park GP surgery, 281 Hounslow Rd, Feltham TW13 5JG
Times: Every Thursday. 3-5pm.
Sexual Health Hounslow
Provides contraception, family planning and sexual health services for the London Borough of Hounslow at three centres: West Middlesex Hospital (Isleworth), Heart of Hounslow Centre (Hounslow) and Feltham Centre for Health (Feltham). Check the website for openings hours.
Please note - under 20's only session at Feltham on Wednesdays 4-6pm, young people's walk in service at Heart of Hounslow on Fridays 2-4pm.
Sexual Health Line - England
0300 123 7123 or NHS 111
Aim to give you honest advice about contraception, pregnancy, STIs and pleasure.
For concerns about cost of living issues you may find it helpful to look in the following sections of the Directory to find sources of support, advice and money saving tips including within the resources listed for:
Anxiety: link here to section A.
This section includes information about youth counselling services in the areas around Hounslow Borough and also national directories for other areas; information about professional standards in counselling, types of therapy available and how to access a private counsellor.
YOUTH COUNSELLING SERVICES - REGIONAL:
Listed below, youth counselling services in Hounslow Borough and the surrounding regions and a national service search directory via Youth Access:
If you live, work or study in Hounslow Borough:
• Hounslow Youth Counselling Service
0208 568 1818 or SMS 0778 4481 308
Free, confidential 1-2-1 counselling for 11-25 year olds in Hounslow Borough, self referral. BACP Accredited Service.
• IAPT Hounslow - 0300 123 0739 (For ages 18+)
Hounslow IAPT (Improving Access To Psychological Therapies)
Offers CBT (Cognitive Behavioural Therapy) talking therapies for people over 18 who live or have a GP in the London Borough of Hounslow. Help you with common problems like stress, anxiety and depression.
If you live in Ealing Borough
• Supportive Action for Families in Ealing (formerly EYICS)
Free, confidential counselling for 11-18 year olds, referrals via Ealing Children’s Integrated Response Service (ECIRS) 020 8825 8000.
• IAPT Ealing 020 3830 5640
Offers CBT (Cognitive Behavioural Therapy) talking therapies for people over 18 who live or have a GP in the London Borough of Ealing. Help you with common problems like stress, anxiety and depression.
If you live in Richmond Borough
• Off the Record
Confidential counselling service for 11-24 year olds in Richmond Borough.
• NHS Richmond Talking Therapies (18+)
A range of wellbeing and talking therapy services - fill in the form on the website to access.
YOUTH COUNSELLING - OTHER AREAS/NATIONAL:
• Youth Access
Find a service directory putting you in touch with counselling services for young people in your area.
Free online support for young people with qualified counsellors via chat based services.
• The Mix
The Mix Counselling service is suitable for short-term help with your mental health and emotional wellbeing. The telephone and Webchat counselling service is available to young people aged 25 years old and under.
COUNSELLING FOR OTHER SPECIALIST GROUPS' OR COMMUNITIES
Find a therapist service with details of therapists who work to recognise the ways in which culture, faith, religion, colour, social background, sexuality, gender and neurodiversity may affect individual's experiences.
• BAATN - Black, African & Asian Therapy Network - 020 3600 0712
A place to start if you are looking for a therapist from African, Asian or Caribbean heritage.
• MCAPN - Muslim Counsellors and Psychotherapy Network
Site includes a Muslim Counselling Directory for clients to easily find and access mental health and counselling support from Muslim Counsellors.
• Association of Neurodivergent Therapists
ANT offer a directory of neurodivergent therapists in the UK and Northern Ireland.
• Pink Therapy
The UK’s largest independent therapy organisation working with gender/sexual diversity clients.
FIND PRIVATE COUNSELLORS
• BACP (British Association of Counselling and Psychotherapy)
The BACP is the professional association for members of the counselling profession in the UK. Use their Find a Therapist service to find BACP-registered and BACP accredited counsellors in your area. Search by area, by issue, by name to identify a private therapist registered with the BACP.
• BABCP (British Association of Behavioural and Cognitive Psychotherapies)
Search for specifically CBT or behavioural counsellors using the BABCP directory.
• Counselling Directory
A nationwide database of qualified counsellors and therapists across a rang of therapeutic styles including a search tool to filter according to your needs and location.
GENERAL INFORMATION ABOUT COUNSELLING AND TYPES OF COUNSELLING
Click links below for:
• BACP Guide to Types of Therapy
It is understandable that the impact of COVID is causing worry for many - please keep checking in to the HYCS website and to this section as we will keep adding resources to support you.
This section covers the following areas:
- Protecting yourself
- Symptoms and Health Information including translations into other languages.
- Emotional Health Support (including WHO mental health advice tips)
- Mask anxiety and face coverings
It also provides links to information for specific groups or around areas of concern:
- BAME communities
- Care Leavers
- Deaf community
- Domestic Violence
- Eating Disorders
FREE DIGITAL BOOK EXPLAINING CORONAVIRUS - BY AXEL SCHEFFLER Illustrator Axel Scheffler, best known for his drawings for the Gruffalo and other Julia Donaldson books, has created a free, illustrated digital book for children about coronavirus and the measures taken to control it. Download it here.
To help protect yourself during the Coronavirus outbreak, follow government & NHS guidance including basic hygiene measures, such as regular handwashing and guidance about social distancing and self isolation.
SYMPTOMS & HEALTH INFORMATION
Typical symptoms of Coronavirus, also known as COVID-19 include having a high temperature and a new, continuous cough. If you feel that you or a family member might have symptoms please follow the latest government & NHS guidelines regarding self care, self-isolation and social distancing as appropriate.
Check here for the latest health advice on Coronavirus including symptoms, dealing with Coronavirus and stay at home advice. The NHS Coronavirus Service online is available if you need further help.
Doctors of the World offer coronavirus information translated into 60+ languages
EMOTIONAL SUPPORT OPTIONS
If you need emotional support for anxiety and worry about the Coronavirus you might find it helpful to check the Anxiety section of this Directory and Mindfulness and Meditation for details of supporting organisations such as the following:
Anxiety UK - Health Anxiety Fact Sheet - Download this free fact sheet to help manage health anxiety or read their recent article about Coronavirus and anxiety.
Anna Freud Network
Resources and ideas for young people during the coronavirus outbreak.
Tara Brach -Guided Meditation for Times of Pandemic: “Calling on Your Awakened Heart” (23:44 min.).
Link here to a calming meditation.
Advice about coping with anxiety about Coronavirus.
World Health Organisation (WHO) Mental Health Advice
The WHO have issued guidance about how to support your mental health at this time - here is a summary of the key points:
It is normal to feel sad, stressed, confused, scared or angry during a crisis but there are things you can do that might help:
• Connect - Talk to people you trust, such as friends and family.
• Support - If you feel overwhelmed, talk to a health worker or counsellor.
• Get the facts - Find a credible information source you can trust such as the WHO website or NHS rather than listening to rumours that may make you feel uncomfortable.
• Limit news feeds - the near-constant stream of news reports can cause anyone to feel worried, so reduce the time you spend watching or listening to media coverage that you find upsetting.
• Coping Skills - Draw on coping skills that have helped you to cope with difficulties in the past.
• Self Care - Take care of your basic needs and continue with helpful coping strategies - eat sufficient and healthy food, keep to your sleep routines, engage in physical activity and stay in contact with family and friends. Even if self-isolating you can stay connected via e-mail, social media and telephone.
Avoid unhelpful coping strategies - don’t use smoking, alcohol or other drugs to deal with your emotions.
• Protect yourself AND support others - assisting others benefits both the helper and the person being helped!
MASK ANXIETY AND FACE COVERINGS
MIND - advice about how to manage anxiety caused by wearing mask including practical tips to make things feel more comfortable.
INFORMATION FOR SPECIFIC GROUPS
• Information for People With Asthma:
Asthma UK have specialist asthma nurses able to advise and all the latest information on their website.
• Information for people with Autism
The leading UK research charity on autism with links to useful information such as managing anxiety. They also have a section to support autistic people during the anxiety and uncertainty of coronavirus here.
• Information for BAME Communities:
Boloh 0800 151 2605
Boloh is Barnardo’s COVID-19 helpline and webchat for those 11+; if you are a Black, Asian or Minority Ethnic child, young person, parent or carer, affected by the pandemic contact them for emotional and practical support. Support/interpreters available in a range of languages.
• Information for those Bereaved by COVID ( see also full section on Bereavement in the Directory)
National Bereavement Partnership 0800 448 0800
The National Bereavement Partnership provides a support helpline, counselling referral and befriending service for all those suffering from anxiety, grief or mental health issues as a direct or indirect result of the COVID-19 pandemic.
• Information for care leavers and care experienced young people
Life hacks, how to self isolate, advice on coping during coronavirus and more from care experienced young people.
• Information for the deaf community
- Royal Association for Deaf People - YouTube RAD News Channel Coronavirus news and information in British Sign Language.
- Link here to a BBC Newsround piece about deaf people and face masks
• Information for people at risk due to Domestic Violence
Please also see A-Z Directory listing under Domestic Violence.
Hounslow Borough Council have created a Domestic Violence support leaflet downloadable here for anyone struggling during the coronavirus outbreak. They identify the following support services:
- Hounslow Domestic and Sexual Violence Outreach Service and One Stop Shop 07810 031 780
- Men’s Advice Line
0808 801 0327
- National Domestic Abuse Helpline 24/7 - 0808 2000 247
- National LGBT Domestic Abuse Helpline - 0800 999 5428
- Southall Black Sisters
020 8571 9595
- Victim Support West London - 24/7
0808 168 9111
- Women and Girls Network & Rape Crisis - 0808 801 0770
• Information for people with Eating Disorders
Advice for anyone with an eating disorder concerned about the health impact of Coronavirus, about food and exercise, coping with isolation and more.
An article by author Hope Virgo about the difficulties of coping with an eating disorder during the pandemic.
• Information for Men
Mens Health Forum
Men’s Advice Line (Domestic Abuse)
0808 801 0327
• Information for Parents
Please see our separate section for Parents here.
• Support for Students
The leading mental health charity for students who are collating resources and information to support students around this time.
Help and support options both for victims of crime and those in contact with the criminal justice system:
Action Fraud - 0300 123 2040
National reporting centre for fraud and internet crime. Online reporting service and helpline.
Ask The Police
Ask the Police is an official police resource that provides Q&A's to a wide variety of the general public's most frequently asked policing questions. It offers an alternative online option, reducing calls to the police, freeing up resources and saving money. Provides links to relevant national organisations and the facility to rate the answer and email a speciﬁc question directly which will be answered within 48 working hours by our legal team. Police forces are able to input additional local police information and advice for the beneﬁt of their communities.
Children Heard and Seen - 07557 339258
Children Heard And Seen is a charity that supports children and families impacted by parental imprisonment, also offer one to one support via zoom.
Crimestoppers - 0800 555 111
An independent charity running the anonymous 0800 555 111 phone number that you can call to pass on information about crime.
CPS - Guides for Victims of Crime and Witnesses
Downloadable guides for both victims of crime and those who have witnessed a crime.
It provides practical and emotional support to defendants struggling to navigate the criminal justice system, via a website and a helpline. The organisation helps those who have been accused to access information about procedure and timelines and mental health support.
A guide to prison and probation from first arrest through to sentencing, prison life and probation.
Fearless is a 24/7 site where you can access non-judgemental information and advice about crime and criminality. Fearless also provide you with a safe place to give information to them about crime via an online form - 100% anonymously.
Galop 020 7704 2040
LGBTQ+ anti-violence charity, if you’ve experienced hate crime, sexual violence or domestic abuse. Support LGBTQ people who have had problems with the police or have questions about the criminal justice system.
Lucy Faithful Foundation - 0800 1000 900
Confidential helpline available from this UK charity dedicated solely to preventing child sexual abuse who work with all those . affected including adult abusers; young people with harmful sexual behaviour; children with concerning sexual behaviours; victims of abuse and other family members.
Offer online courses for anyone arrested, cautioned or convicted for internet offences involving indecent images of children or sexual communications with children, to help them stop their behaviour: Inform Plus (Inform Plus aims to help prevent viewing indecent images of children) and Engage Plus (aims to help prevent sexual communication with children).
My Support Place
Victim Support's online platform with interactive guides - sign up here to access a range of tools to help you cope and move forwards after crime. This is a free, safe, secure and confidential space where you can choose how you want to be supported after crime.
Prisoners' Families Helpline
0808 808 2003 (freephone)
For advice and support on all aspects of arrest, going to court and prison.
Provides frontline specialist, independent and confidential services for women and girls of all ages who've experienced any form of sexual violence, at any time in their lives. Contact to find details of your local centre.
Support Through Court - 03000 810 006
A charity supporting people who face court alone so that they can represent themselves to the best of their abilities. The service is free and based in court buildings. In addition to their local offices, they offer advice on 03000 810 006 which is open Monday to Friday 10:30am to 3:30pm.
True Vision (Report It)
True Vision has been developed so that you can report hate crimes online - you do not have to visit a police station to report. Downloadable guide for those affected by hate crime - click here.
Chat online or Message+44 7491 816064 on WhatsApp
Offers a range of support services for male survivors of rape or sexual abuse. Established for male survivors but also welcomes anyone who identifies as male, trans, non-binary, has identified as male in the past, or anyone who feels that we are the right fit for them.
Victim Support - 08 08 16 89 111
Emotional and practical support for anyone affected by a crime regardless of whether the crime has been reported to the police.
Free, confidential support 24/7, via telephone or chat line not only for those who experience it directly, but also their friends, family and any other people involved. It doesn’t matter when the crime took place – you can get our support at any time, and for however long you need us.
Link here to watch the Victim Support video showing what happens when you call their support line.
You Gov: Criminal Injuries Compensation
You might be able to claim compensation if you were the victim of a violent crime. This includes if you were injured, if a close relative died, if you saw the crime happen to a loved one (or were there immediately afterwards) or if you paid for the funeral of a person who died.
You usually have to claim within 2 years of the crime. The crime must be reported to the police before you apply. It does not cost anything to apply.
Watch this video about the criminal injuries compensation scheme - link here.