If you’re reading this page, you may already be thinking about getting help.
If you want support and it's not an emergency, pick up the phone to HYCS020 8568 1818to request 1-2-1 counselling support, available free if you are aged 11-25* and live, study or work in Hounslow Borough. We can book you in for an intro' session and take it from there.
You don’t need an adult or health professional to refer you to HYCS but if you would like a friend or parent to help you to contact us, call when you are with them. If you would prefer us to call you, just email with your contact details.
* Please note, unfortunately we cannot register you for counselling if there is less than 6 months until your 26th birthday.
Booking An Intro Session If you are aged 11-25 and live, work or study in Hounslow Borough, why not contact us to book an intro' to counselling session? This session is a chance to check us out and see if counselling is for you and to explore what is troubling you.
Intro' sessions can be face to face, online or by telephone - we will let you know what's available when you book. We can usually offer these intro' sessions quite quickly once you’ve first called - typically within a couple of weeks.
Please note, unfortunately we cannot register you if there is less than 6 months until your 26th birthday.
What Happens After the Intro Session? At the end of your intro' session, you decide if you want to sign up for regular counselling - the choice is yours. If so, we will add you to our waiting list to be assigned to a regular slot. The waiting list is approximately 8-12 weeks.
About telephone and online (video) appointments If opting for telephone or online (video) counselling, it's worth noting that this can feel very different to face to face support. Please read our guide to telephone and online video counselling at HYCS here which will help you consider if its the right thing for you and to ensure that you are prepared for your first session. If after reading this you prefer to wait for a face to face appointment, please let us know during your intro' session.
When trying out something new, it's natural to be a bit nervous! Our friendly Intro’ team and counsellors understand that and will be pleased to meet you.
This section includes all the info’ you'll need to prepare you for your first session whether by telephone/online or in person if you are visiting our Isleworth Centre.
About our appointments HYCS offers face-to-face counselling to ages 11-25 or if you are 13-25 we can also offer the alternative option of either online (video) or telephone counselling.
About telephone and online (video) appointments Telephone or online (video) counselling can feel very different to face to face support. Read our guide to telephone and online video counselling at HYCS here which will help you consider if its the right thing for you and to ensure that you are prepared for your first session.
About face to face appointments HYCS takes the wellbeing of all of our service users seriously. We continue to take sensible precautions to ensure the wellbeing of people visiting our Centre such as maintaining social distance in counselling rooms and ventilating our rooms. We also ask visitors not to attend face to face sessions if they are COVID positive or symptomatic.Read our guide to face to face counselling at HYCS here.
Our Rooms Our counselling rooms at HYCS are comfy, relaxed spaces - take a look at the pictures below:
Accessibility Please let us know when first booking your session if you have any special needs or accessibility issues.
HYCS is situated on the 1st floor of the building and we do have lift access if required - please let us know on booking and we will provide instructions.
How to Find Us Click here for a map to our Centre at 78 St John's Road, Isleworth TW7 6RU. Google Maps
Getting Here HYCS is close to many bus and rail routes: Bus • H37 and 117 bus stops are close to HYCS on St Johns Road (approx. 1-3 mins walk) • 235 and 237 - bus stops on London Road (approx. 5-10 mins walk) • 267 and R62 - bus stops on Twickenham Road (approx. 5-10 mins walk) Train Nearest station is Isleworth on the London Road (approx. 5-10 mins walk) Car • Limited car parking space is available at the centre. • Some meter parking is available in surrounding streets. • On road parking is available but restricted by a residents’ parking system between 10am-12pm and 5pm-7pm weekdays.
When To Arrive As we do not have a waiting room, try to arrive as close to your appointment as possible, no more than 5 minutes before your appointment.
Where to Come We are based at 78 St John's Road, Isleworth TW7 6RU.
When you first arrive you'll see our front door (see picture below). Simply press the buzzer for 'youth counselling' and we'll let you in.
As you enter the foyer, you will see another door taking you upstairs to HYCS. Come on up and one of our team will be there to meet you.
Lift access to our offices is available - just let us know and we will give you instructions.
During your Intro' Session, you decide if you want to come for regular counselling. If so, we can add you to our waiting list and we will contact you as soon as a space becomes available. You can tell us what times/days are best for you.
Waiting times for a regular slot vary, usually between 8-12 weeks.
Once you are at the top of the list, you will be contacted by our team to offer you the next available weekly slot - if this time and day is suitable time for you we will then book you in.
If the time is not suitable, you can say so and you will remain at the top of the list until a more suitable time becomes available for you.
Compliments, complaints and concerns? We are always keen to hear your views as it helps is to improve the service we deliver.
If you have any feedback whether it be compliments, concerns or suggestions to improve our service or feel that your needs are not being met, either fill in our Client Evaluation Form or please contact Patricia David, HYCS' Service Manager at email@example.com
In addition to the information above, you may also want to download our brochure (click image below) or read our FAQ's .