HYCS is constantly monitoring official advice in light of COVID 19 - this page is regularly updated with the latest news about services.  

UPDATE: July '22 
"Living with Covid'
HYCS takes the wellbeing of all of our staff and service users seriously.  We continue to take sensible precautions to ensure the wellbeing of people visiting our Centre such as maintaining social distance in counselling rooms and ventilating our rooms.  We also ask visitors not to attend face to face sessions if they or a family member are COVID positive or symptomatic.

We hope this will help to keep you and our staff safe, protecting our service to ensure that we can continue helping to support you.

Please read our pandemic guide for attending face to face appointments at HYCS here.

Opening Hours
The HYCS offices are open weekdays only during normal office hours and staff are available both to arrange appointment bookings and answer your queries.   Contact us to find out more.

HYCS Counselling Services:
Face to face counselling sessions in person have resumed at HYCS for 11-25* year olds.  

In addition, we are able to offer the option of either telephone or online video calls for those who are aged 13-25* and live, work or study in Hounslow Borough. 

Want to Find Out More?
If you are 11-25* and live, work or study in Hounslow Borough, please simply contact us to arrange an intro' appointment.  You can self-refer to our free service and do not need to be referred by a professional, parent or any other adult.

* Please note - unfortunately we cannot register you if there is less than 6 months until your 26th birthday.

In Crisis?
If you are in crisis, and need urgent help please check our emotional crisis leaflet for 24/7 support options. 

HYCS can offer new clients aged 13-25 who live, work or study in Hounslow Borough the option of counselling support either via telephone or online video.  Additionally, as national lockdown restrictions are lifting, a limited number of face to face sessions are now available for 11-25 year olds.

Initially we will offer you an introductory session after which you can decide if you wish to continue to regular counselling.

We are a self-referral service for young people so if you would like to arrange this, please simply contact us for details

You may also want to read this HYCS guide to telephone and online (video) counselling here beforehand.


If you have already had an intro' session, with us we are able to offer either online (video) or telephone counselling during the COVID 19 situation if you are aged 13-25.

As lockdown restrictions begin to lift, a limited number of face to face sessions are now able to resume for 11-25 year olds. 

HYCS clients who were seeing counsellors before the pandemic, will be offered the option of a blended service - they can choose to switch to telephone/video counsellor during times of COVID restrictions (dependent on what their counsellor is able to offer) and/or resume face to face work when available. To find out more or to arrange this, please contact us for details.

General Telephone Enquiries 
The HYCS' team will be normally available Mondays-Fridays during office hours to answer your queries -  0208 568 1818.  Please leave us a message if the phone line is busy.  Alternatively email us or text us.

We will aim to get back to you within 48 hours during normal office hours, weekdays only (Mon-Fri 10-5).

In holiday periods please check the home page for updates and opening hours.

General Support Options:
If you are in need of general support please do also check out the many resources here in our Self Help Hub.

Our Self Care Kit section offers a range of simple tips and techniques to support your wellbeing and mental health. 

The HYCS online A-Z Directory also provides links to supporting organisations, many of whom can offer advice and telephone, text or online counselling support.

Our App Zone includes a whole variety of apps to help you manage your emotional wellbeing.

020 8568 1818 or SMS 0778 4481 308


Emotional Crisis?

Get help now

A-Z Directory

A-Z Directory

Self Care Kit

Self Care Kit

App Zone

The App Zone